Return and Refund Policy
Only cut yardage and customized goods are not returnable - all panels are returnable within 3 weeks.
advise that you order a fabric swatch to confirm that the color, fabric
and pattern is to your liking. 5 X 5 Swatches are $2.00 (plus shipping)
and are not returnable.
We know how hard it is to find high quality fabrics, so we strive to provide our customers with simple and easy, online ordering for your convenience. Our Lace is loomed by antique machines and all of our lace is well crafted and shipped to your door. Please note that each item is personally inspected for quality control before it is packaged and sent out for delivery, thus ensuring that your item is in perfect condition when sent to you.
Please note that although we have taken all possible steps to ensure that the product images are representative of the product as best as possible, colors may vary according to the settings on your screen and therefore can only be an approximation of the actual product.
All non-fabric goods may be returned for a refund within 15 days (USA) 30 days (Non-USA) of receipt if in perfect re-saleable condition, less a 20% restocking fee. The item return-shipping charges will be covered at the expense of the customer.
If we have made an error with your order and shipped the wrong item, we will correct our error at no cost to you.
What If your package is compromised or damaged? Safe delivery of the package is the responsibility of the courier once the package leaves our facility. If they have damaged the package in transit you can file a claim with the courier.
Things to remember:
If you have any questions about a Lace fabric or a question about patterns, please contact us at 1800-926-LACE before you make your purchase. We can provide helpful answers to questions on color, weight, pattern yardage requirements, etc... We will not accept a return or provide a refund if you later decide that you no longer like the pattern, color or if you ordered the wrong yardage.
Do not return fabrics COD, package will be refused.
Refused and unclaimed packages will be handled as a return. As a result, you will be only be entitled to a refund minus the total shipping fees on both legs of the shipping process. As a result, the return shipping fees we incur will be deducted from the merchandise credit that will be issued.
London Lace strongly advises that customers contact us prior to purchasing for detailed assistance and/or order a swatch to confirm the fabric’s color and pattern.